Refund & Cancellation Policy

You can cancel future renewals at any time. Cancellation stops future charges; it does not undo work already delivered, and it does not by itself create a refund.

• You may cancel future renewals at any time.
• Cancellation stops future monthly charges.
• The already-paid current billing month is non-refundable.
• No prorated refund is provided for unused days of the already-paid month.

Why: the monthly subscription reserves Trustshield team capacity, planning resources and delivery resources for the subscribed period. Work begins with onboarding and preparation, and service delivery is scheduled within that period.

Example: if you subscribe on 1 October, onboarding and preparation begin straight away and service delivery is targeted to begin from 7 October. The October subscription remains payable. Cancelling during October prevents the November renewal; unused October days are not refunded.

Service delivery is scheduled to begin from Day 7 after account creation/payment, subject to receipt of required business information, approvals and access. This onboarding and preparation period is part of the paid service and is not a free trial.

Annual plans can be cancelled at any time to stop the next renewal. Eligible annual cancellations may be reviewed for a prorated refund, subject to the final Terms & Conditions. Any refund is calculated as: amount paid, less the used-service amount, less non-refundable charges, less third-party or advertising charges already incurred. The calculation is shown to you before a request is submitted. This policy does not create a refund entitlement beyond what is stated here and in the Terms & Conditions.

Promotional, founding-customer or discounted plans may carry their own terms, which will be shown to you before you accept them.

Additional expenses you approved (for example, extra content or specific campaign costs) are charged as agreed at the time of approval.

Advertising spend, platform, messaging and API charges paid to third parties are generally governed by those third parties' terms and may not be recoverable by Trustshield once incurred.

Refund eligibility depends on:

• Plan type
• Whether service has commenced
• Services already delivered
• Third-party charges already incurred
• Applicable law
• Specific promotional terms

We will review every request fairly and explain the outcome.

Services that have already been completed and delivered (for example, published content or completed campaign work) are generally not refundable, except where required by applicable law or where the service was not delivered as agreed.

Approved refunds are returned to the original payment method or as otherwise agreed with you. Online payment is not yet enabled; processing timelines will be published here once it is.

If a payment fails, we will tell you and give you a reasonable opportunity to update your payment before any service is paused.

Services may be paused for unpaid fees or a serious breach of our Terms & Conditions. We will tell you before doing so wherever reasonably possible.

If a subscription is terminated, access ends at the end of the paid period unless otherwise agreed. Your data remains available to export or delete as described in our Privacy Policy.

1. Send us your request with your business name and the email on your account.

2. Trustshield records the request and marks your subscription as “cancellation requested”.

3. Our team reviews your plan and any agreed terms.

4. You receive a confirmation explaining the outcome and the date your service ends.